Frequently Asked Questions

Have a question? Check the list below to see if we have your answer. If you don’t see your question, email us at shop@a24films.com.

Ordering

Shipping

Cancel/Returns

  • Can I change or cancel my order?

    We can cancel your order as long as it hasn’t already shipped. If you would like to make a change, please email us as soon as possible at shop@a24films.com and include your order number in the subject line.

  • Can I exchange my order?

    Exchanges can be made within 30 days of placing your order. Please understand that our items are limited and we might not have your desired size. We cannot exchange one item for a different item. Email shop@a24films.com and include your order number and the size you would like.

  • Can I return my order?

    We do not accept returns. If you have an issue, please email us at shop@a24films.com within 30 days of placing your order and we will try our best to find a solution. Please include your order number in the subject line.

  • How long does a refund take to process?

    It usually takes 5 to 10 business days for a refund to be credited back to your account. We can only issue a refund to the original payment method.